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Well, I've been fired. I'm sure I don't have to tell you how incredibly disheartening this is on a couple of different levels, especially since the stated cause was basically incompetence which, unfortunately, my supervisors weren't able to articulate very well. They sat me down and explained that they had done everything in their power, given me every opportunity to improve and I basically told them that I had never received any report or information from them that implied there were any problems at all. Which is true. There were warning signs or, rather, signs of eventual warnings, but no actual warnings. I remember several times I had asked for feedback on my overall ability and if there were any problems, and I had always been told that there weren't even when someone sat and call listened for several days. At the end of that, I was told nothing.
And then I was let go, being told that this had been discussed for weeks, as if that was supposed to make me feel any better. If they were discussing that for weeks, why didn't anyone ever tell me this was an issue? That they were concerned? Why wasn't I ever given any kind of specific feedback? How could they walk past me every day, chat nearby, talk to me about potlucks, accept my contribution, without ever telling me my job was at risk? It's not that I'm saying that I was without fault, that I had no problems. I'm saying nobody ever told me what those problems were. And now I'm literally being told that they consider a fresh hire with a paid month of training with no phone experience to be a better value then sitting me down and actually going over what was wrong.
It's bad for the ego, never mind the pocket-book. We just bought a fucking bed over here and I was thinking of replacing parts of my wardrobe which are literally starting to fall apart from use. Why didn't, when I asked to take a few unpaid days off, me manager tell me something like, "Well, we can approve this but I think it's in your best interest to understand that we've been concerned about your ability to resolve calls in the workplace. Here's the information we've gathered on it, and I think you'll agree that this is something you need to be concerned about. We'd really like to retain you, but you're going to need to work on these core issues, otherwise we'll need to seriously consider letting you go. We just thought you should know this before you considered taking time off of work, and thought it would be especially prudent to let you know where your problem areas are."
See? Easy peasy. But no, I guess it's easier to fire me and have a fresh go at it. Christ, even if that's what they were going to do, I still fix well over 85% of my calls on the first pickup. You couldn't dial me back to more straightforward calls while you trained a replacement? No, I guess not.
Ok, so I finished Fantasy General yesterday. I had a little more time then normal to play it. I'll make a second post for that later today, I guess.
And then I was let go, being told that this had been discussed for weeks, as if that was supposed to make me feel any better. If they were discussing that for weeks, why didn't anyone ever tell me this was an issue? That they were concerned? Why wasn't I ever given any kind of specific feedback? How could they walk past me every day, chat nearby, talk to me about potlucks, accept my contribution, without ever telling me my job was at risk? It's not that I'm saying that I was without fault, that I had no problems. I'm saying nobody ever told me what those problems were. And now I'm literally being told that they consider a fresh hire with a paid month of training with no phone experience to be a better value then sitting me down and actually going over what was wrong.
It's bad for the ego, never mind the pocket-book. We just bought a fucking bed over here and I was thinking of replacing parts of my wardrobe which are literally starting to fall apart from use. Why didn't, when I asked to take a few unpaid days off, me manager tell me something like, "Well, we can approve this but I think it's in your best interest to understand that we've been concerned about your ability to resolve calls in the workplace. Here's the information we've gathered on it, and I think you'll agree that this is something you need to be concerned about. We'd really like to retain you, but you're going to need to work on these core issues, otherwise we'll need to seriously consider letting you go. We just thought you should know this before you considered taking time off of work, and thought it would be especially prudent to let you know where your problem areas are."
See? Easy peasy. But no, I guess it's easier to fire me and have a fresh go at it. Christ, even if that's what they were going to do, I still fix well over 85% of my calls on the first pickup. You couldn't dial me back to more straightforward calls while you trained a replacement? No, I guess not.
Ok, so I finished Fantasy General yesterday. I had a little more time then normal to play it. I'll make a second post for that later today, I guess.
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Unfortunately some folks are too conflict avoidant for such things. Sorry you had to suffer for it.
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The job market is notably better than it was even a few months ago. It's likely that you'll be able to rebound faster than you think.
Two, ok so I've worked for a fair number of companies and I can tell you one important quality, you don't want to work for a company that doesn't want to 'fix' the problem, instead they want to 'replace' the problem. So take a moment to realize that this, while fiscally undesirable, is a step in the right direction for you.
I hardly ever comment on LJ but I read everything you post for the record. Hang in there, it's going to get better.
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Because if you were, you should've totally seen it coming.
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Incompetence, or a lie?
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Re: Incompetence, or a lie?
I think you're right about beating myself up over nothing, though; There had been a lot of dead air time on the phones lately, though, and because of how they let me go and what they did right before, I think they may have rigged a cause to jettison me.
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Re: Incompetence, or a lie?
Companies pay a different rate of unemployment taxes based on how many of their former workers are collecting benefits, so they may be trying to intimidate people out of applying for them. I'd be interested to see if they try and fight your application once it's in -- then you can be assured they were bullshitting from the start.
(This is not legal advice. I am not competent to legally advise anyone on employment law.)
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